Return & Refund Policy

We want you to be happy with your laptop. Please read this policy before you order.

Return window

You can request a return within 3 days of delivery.

When you can return

Damaged product received: you must have an unboxing video that shows the sealed package being opened and the damage.
Wrong product delivered: the item must be unused and returned with all original accessories and packaging.
Dead on arrival (DOA): the laptop does not work when first switched on. We need a certificate from the brand's authorised service centre.

What cannot be returned

Products that are used or damaged by the customer
Items without their original packaging and accessories
Any case that does not match the situations listed above

Replacement or refund

For an approved return you can choose a replacement of the same product or a refund. If the product is out of stock, we will give a full refund. We charge no restocking or exchange fee. Return shipping for approved claims is free.

Refund timeline

After the product is picked up and checked, the refund goes to your original payment method within 5–7 working days.

How to request a return

Call or WhatsApp us on +91-8517890042 within 3 days of delivery.
Share your order number and your proof (unboxing video, photos or the service centre certificate).
We will confirm the pickup and keep you updated until the refund or replacement is done.

Warranty

Problems after the return window are handled under the brand's warranty. Contact us or the brand's service centre with your invoice and we will help you.

VR Agencies, Shop No. 32, DD Plaza, Mathura, Uttar Pradesh 281001